Frequently Asked Questions
Have questions? Here you will find the most common questions asked by Nture’s customers along with access to expert advice.
Product Support
Nture natural health supplements are made for people who are looking to improve their health and well-being. With 100% natural ingredients our natural supplements will give you all nutrients and minerals that are essential for your body.
With years of research, we came up with products that will help with various problems. Our packaging is designed for our customers to make their choices simpler by mentioning the key benefits in front of each product.Â
At Nture we only use 100% natural and organic ingredients. We source our raw materials from trusted suppliers from around the world. Also, we only use halal and kosher-friendly capsules to manufacture the supplements.
In each Nture natural dietary supplement pack, you will get 60 capsules. We use 00-size and 0-size capsules for all products. Please read through the product description to find out more about the size and ingredients.
Yes, our support team will help you if you are confused about selecting the product or will help you clear any doubts you have. Please click the WhatsApp chat icon on the bottom right-hand side to start the conversation.
Shipping & Delivery
We know sometimes it will be hard to chase products that you ordered online. With modern technology, we made everything simple and easy for you. You will be notified at each stage of your product shipment which means, from order confirmation to delivering your order. We also have a dedicated team to support you with any inquiry regarding your order.
When it comes to delivering customer products, we cannot take chances. Because of that reason, we use mainly the two best delivery services in the UK for shipping DPD and EVRI. Customers will have the option to choose next-day delivery and normal delivery.Â
We understand the frustration behind waiting for products for a long time after your online purchase. With the evolving technology and great customer support, we can provide same-day shipping with zero complication. If you need help with any issues related to your order our dedicated team will help you with resolving it.
Yes, we do ship our products internationally. Regarding international shipping please click the chat button on the bottom right-hand side of the website. One of our team members will assist you with your queries regarding international shipping.
We’re really sorry if your package got lost or broken. Even though we always pack things carefully, sometimes problems happen. Here’s what to do if there’s an issue with your package:
Check Tracking: First, look at the tracking info to see where your package is. If it says delivered but you didn’t get it, tell the shipping company it’s lost.
Look at the Package: If you got your package but it looks damaged, take pictures of the damage.
Get in Touch: After checking tracking and your package, please contact us. Tell us the tracking number, when it was sent, and what condition it arrived in.
We’ll do our best to help, whether that means sending you a new item or giving you your money back. If your package is lost, we’ll refund you. If it’s damaged, we’ll send a replacement.
Return and Refund
Customers are liable for all shipping charges unless the product is defective. In that situation, we will reimburse the shipping costs and offer a return label.
The return processing time will take up to 7 days.
We’re sorry to hear you’re not satisfied with your Nture Natural products. We offer a 7-day return policy, which means you have 7 days after receiving the products to request a return.
To be able to make a return, the product must be unopened and in its original condition. You will require a receipt or proof of buying.
To initiate a return, please email us at: sales@nture.co.uk. You will receive an email from our team regarding the return.
Payments
We accept all major credit cards and debit cards because we recognise how important and convenient is when making payments. Our payment system is made to make the checkout process as simple and safe as possible, regardless of how many things you are paying for.
Yes, we do accept the PayPal payment method.
Have more questions?
Get in touch with a specialist from our team who will be able to answer your specific queries.